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Plain

Forward Deployed Engineer

San Francisco office (Remote)$180k–$250kfulltimemidAdded yesterday

About this role

Plain seeks a Forward Deployed Engineer to work directly with strategic customers on custom implementations, system design, and migrations, while identifying which one-off work should become core product features. You'll own customer problems end-to-end and help the core team focus on the roadmap by taking on high-context, bespoke engineering work.

What you'll do

  • Work directly with customers to diagnose problems, scope solutions, and deliver implementations end-to-end
  • Design systems for customer deployments, balancing correctness, scale, and speed
  • Communicate technical plans and tradeoffs to both technical and non-technical stakeholders
  • Collaborate with Sales, CX, Product, and core Engineering to convert learnings into product roadmap items
  • Determine which custom work should be generalized into product features versus remaining one-off
  • Help shape processes and best practices as the Forward Deployed function grows

What they're looking for

  • Full-stack development (React, TypeScript frontend and TypeScript/GraphQL backend)
  • System design and architectural decision-making
  • Rapid prototyping and iteration based on customer feedback
  • Exceptional communication and stakeholder management
  • Strong product sense and business judgment
  • AWS, Cloudflare, and cloud infrastructure knowledge
  • Ability to work autonomously with minimal scaffolding
  • Customer empathy and conflict resolution under pressure
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Plain

Plain builds an innovative B2B platform designed to streamline customer support and sales processes. The company is hiring Solutions Engineers and Support Engineers to provide technical expertise, guide customer evaluations, and drive product development through direct customer feedback.

Website
plain.com
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Likely interview questions

  • Tell us about a time you shipped a full-stack product end-to-end—what was your biggest decision and how did you handle tradeoffs?
  • Describe a situation where you had to push back on a customer request or de-scope work. How did you approach that conversation?
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