PlanetScale
Customer Support Engineer
About this role
PlanetScale seeks a Customer Support Engineer to help developers resolve issues with its Postgres and Vitess database platform. You'll handle support tickets, debug production problems, create documentation, and work cross-functionally to identify product gaps and improve the support experience at scale.
What you'll do
- Respond to and resolve customer support issues via tickets, Slack channels, and public forums
- Debug and troubleshoot customer problems across applications, databases, and infrastructure
- Guide customers on query optimization, schema changes, connectivity, and production workflows
- Create and maintain internal and external documentation, playbooks, and troubleshooting guides
- Identify recurring customer pain points and collaborate with Engineering to prioritize fixes
- Build systems, processes, and practices for scalable, developer-focused support
What they're looking for
- SQL (MySQL and/or PostgreSQL)
- Debugging and troubleshooting across full stack
- Programming and code reading (multiple languages)
- Application frameworks and ORMs
- Database connectivity and deployment patterns
- Cloud platforms (AWS, GCP, or Azure)
- Monitoring and observability tools
- Technical writing and communication
Benefits
- Remote-first work environment
- Equity as part of total compensation
- Support for diverse backgrounds and inclusive workplace
- Opportunity to shape product and support systems early-stage
- Work with high-growth companies in gaming, consumer tech, and SaaS
- Accessibility accommodations during interview process
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PlanetScale
PlanetScale builds advanced database infrastructure products including Neki, a sharded PostgreSQL platform, managed Postgres services, and database observability tools. The company is hiring Software Engineers to develop core database systems, contribute to PostgreSQL engines, build orchestration platforms, and enhance monitoring and insights products.
- Website
- planetscale.com
Likely interview questions
- Tell us about a time you debugged a complex production issue that crossed multiple systems or layers of a stack. How did you approach it?
- Describe your experience with MySQL and/or PostgreSQL. What kinds of queries or schema challenges have you helped customers navigate?