Precisely US Jobs
Support Engineer
- Confirmed live in the last 24 hours
- No salary listed
- Mid level
- On-site · United States
- 3+ yrs exp
- Added 1 month ago
About this role
Precisely is seeking a skilled Support Engineer to provide technical assistance and resolve issues for customers using their data quality, enrichment, and location intelligence products. This remote role involves troubleshooting complex, code-driven workflows, collaborating with engineering, and leveraging AI tools to enhance support operations. The ideal candidate will have experience with data processing tools and a strong commitment to delivering world-class customer service.
What you'll do
- Provide technical support via various channels (phone, email, etc.)
- Diagnose and resolve data-related issues across platforms
- Support Spectrum UAM and related services
- Assist customers using DIS SaaS and coding/automation integrations
- Analyze logs and error messages to identify root causes
What they're looking for
- Technical Support
- Data Transformation
- Troubleshooting
- Problem-Solving
- Communication
- Spectrum UAM
- Code-1, VeriMove, Finalist
- AI Tools
Opens the official application on the employer’s site. No login required.
Precisely US Jobs
Likely interview questions
- Describe your experience troubleshooting complex data workflows.
- How have you used AI tools to improve customer support processes?