Replit
Premium Support Engineer (Foster City, Weekend Shift)
About this role
Replit seeks a Premium Support Engineer to deliver expert, rapid-response technical support to high-value customers on a weekend shift. You'll troubleshoot complex platform issues, manage critical incidents, and collaborate with cross-functional teams to maintain exceptional service quality.
What you'll do
- Respond to Premium customer issues within strict SLAs and provide swift technical troubleshooting
- Diagnose and resolve complex technical problems across the Replit platform
- Escalate high-impact issues to Product and Engineering with transparent tracking
- Lead customer communications during outages and critical incidents
- Identify recurring issues and collaborate internally to improve resolution times
- Mentor other support engineers and contribute to documentation and automation efforts
What they're looking for
- 3+ years technical or developer support experience
- Debugging with JavaScript, Python, or similar languages
- Proficiency with Zendesk, Linear, Slack, and debugging utilities
- Written and verbal communication under pressure
- Multi-tasking and prioritization in high-urgency environments
- Problem-solving and systematic troubleshooting
- Familiarity with IDEs, terminals, and developer tools
- Experience with AI tools (Claude, ChatGPT, etc.)
Benefits
- Competitive salary and equity
- 401(k) with 4% match
- Health, dental, vision, and life insurance
- Paid parental, medical, and caregiver leave
- Flexible time off and holidays
- Monthly wellness stipend
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Replit
Replit builds a software creation platform that enables developers to write and deploy applications efficiently. The company is hiring Product Engineers, Security Engineers, Software Engineers, and Field Engineers to enhance its core systems, strengthen security practices, expand enterprise capabilities, and improve the developer experience.
- Website
- replit.com
Likely interview questions
- Can you walk us through a complex technical issue you resolved for a high-value customer, and how you managed communication throughout?
- Tell us about a time you had to debug and reproduce a difficult problem in a production environment.