Replit
Premium Support Engineer (NYC, Weekend Shift)
About this role
Join Replit as a Premium Support Engineer to deliver expert technical support to high-value customers on a weekend shift (Saturday–Wednesday). You'll diagnose complex platform issues, manage critical incidents, and collaborate across teams to ensure enterprise and top-tier developers stay productive.
What you'll do
- Respond to Premium customers within strict SLAs with swift, high-priority technical support
- Diagnose, reproduce, and resolve complex technical issues across the Replit platform
- Escalate high-impact issues to Product and Engineering with transparent communication
- Lead customer-facing communications during outages and incidents
- Identify recurring issues and drive internal collaboration to reduce resolution time
- Mentor other support engineers and contribute to tooling, automation, and documentation
What they're looking for
- 3+ years technical or developer support experience
- Rapid-response support for high-value/enterprise customers
- Debugging in JavaScript, Python, or similar languages
- Clear written and verbal communication under pressure
- Support tools (Zendesk, Linear, Slack) and debugging utilities
- Multitasking and composure managing simultaneous high-priority issues
- Problem-solving and ownership mindset
- Familiarity with IDEs, terminals, and developer tools (nice-to-have)
Benefits
- Competitive salary and equity
- 401(k) program with 4% match
- Health, dental, vision, and life insurance
- Paid parental, medical, and caregiver leave
- Flexible time off plus holidays
- Monthly wellness stipend
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Replit
Replit builds a software creation platform that enables developers to write and deploy applications efficiently. The company is hiring Product Engineers, Security Engineers, Software Engineers, and Field Engineers to enhance its core systems, strengthen security practices, expand enterprise capabilities, and improve the developer experience.
- Website
- replit.com
Likely interview questions
- Tell us about a time you resolved a complex technical issue for an enterprise customer under time pressure—what was your approach?
- How would you debug a JavaScript or Python issue reported by a Premium customer if you couldn't immediately reproduce it?