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Serval

Automation Engineer

San Francisco$150k–$280kfulltimemidAdded 6 days ago

About this role

Automation Engineer at Serval—an AI-native platform company—responsible for automating internal ops workflows using AI agents. You'll identify high-friction manual processes across IT, HR, Finance, and Security, then deploy and optimize Serval's own automation stack to resolve employee requests, manage access provisioning, and drive continuous improvement in operational efficiency.

What you'll do

  • Deploy and tune AI agents to resolve common employee requests without human intervention
  • Build workflows for onboarding, offboarding, access provisioning, and ticket triage/routing
  • Lead identity and access infrastructure projects: SSO consolidation, RBAC, SAML/SCIM provisioning
  • Drive SaaS and device governance: rationalize app stack, enforce SSO coverage, eliminate shadow IT
  • Maintain knowledge base accuracy and track automation impact metrics (deflection rate, resolution time, satisfaction)
  • Partner with Security and Finance teams to systematize access reviews, procurement approvals, and compliance workflows

What they're looking for

  • Identity management (Okta, SAML, SCIM)
  • Endpoint management (macOS, Kandji)
  • SaaS administration and governance
  • AI agent configuration and tuning
  • Workflow automation and systems design
  • Access control (SSO, RBAC)
  • IT operations and infrastructure
  • Data analysis and metrics tracking
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Serval

Serval builds an AI-native enterprise automation platform that enables intelligent workflow automation for sophisticated IT and security buyers. The company is hiring for technical pre-sales, infrastructure engineering, and security leadership roles to scale its cloud and self-hosted deployments while establishing comprehensive security foundations across its multi-tenant platform.

View all jobs at Serval

Likely interview questions

  • Walk us through a time you identified and automated a high-friction manual process—how did you measure success?
  • Describe your experience with identity management platforms like Okta. How have you used SAML or SCIM provisioning in a prior role?
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