Serval

Founding Solutions Engineer

San Francisco$200k–$300kfulltimemidAdded today

About this role

Serval seeks the founding Solutions Engineer to lead technical pre-sales for an AI-native enterprise automation platform. You'll own the entire technical sales cycle with sophisticated IT and security buyers, build the SE playbook from scratch, and shape how the company demonstrates and validates its intelligent workflow automation platform.

What you'll do

Conduct discovery, technical demos, architecture reviews, and security evaluations with prospective enterprise customers
Design and scope pilot use cases by integrating with customer tech stacks (Okta, Entra, ITSM, MDM, HRIS, SaaS platforms)
Serve as subject matter expert on AI agent governance, security controls, access management, and compliance requirements
Build foundational SE tools including demo environments, reference architectures, evaluation frameworks, and competitive positioning
Execute clean handoffs to Deployment team with complete technical context after pilot kickoff
Partner with product and engineering to address field objections and close feature gaps

What they're looking for

Solutions engineering and pre-sales technical leadership (5+ years)
Enterprise IT and identity stack (Okta, Entra, SCIM, ITSM, SaaS admin, APIs)
Security architecture and access management (least-privilege, JIT access, audit logging)
AI/LLM systems and intelligent agent deployment in enterprise environments
Live troubleshooting and technical credibility with CIOs and security leaders
Integration architecture and API-based systems
Executive communication and technical storytelling
ITSM, IGA, or access management product experience (preferred)

Benefits

Founding role defining solutions engineering excellence at a high-growth, well-funded startup
Direct partnership with GTM leaders and engineering to shape product direction
Opportunity to build playbooks and systems that scale a team
[Additional benefits not specified in description]

Likely interview questions

Tell us about your most complex enterprise integration challenge and how you helped a customer navigate it technically—what made you successful?
How have you translated IT security concerns into product requirements or demos that won buy-in from a skeptical security team?

Describe your experience selling AI or automation products to enterprises. What objections did you encounter and how did you overcome them?
Walk us through how you'd approach a discovery with a CIO who's heard overhyped AI claims—how do you establish credibility and prove real value?
You're the first SE here and need to build the demo and evaluation framework from scratch. What's your process and what would you prioritize first?
How do you balance depth in technical architecture with the ability to communicate simply to executives? Give us an example.
What's your experience with identity and access management products or ITSM platforms, and how would you apply that knowledge here?

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