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Serval

Solutions Engineer - Mid-Market

San Francisco$215k–$215kfulltimemidAdded 2 days ago

About this role

Serval seeks a founding Solutions Engineer to lead technical pre-sales for their AI-native automation platform, owning discovery through pilot kickoff with enterprise IT and security buyers. You'll build the SA playbook from scratch, earning trust through deep technical credibility while bridging customer needs with product development.

What you'll do

  • Lead technical sales motions including discovery, architecture sessions, demos, and security reviews with C-level IT buyers
  • Design integrations with prospect environments (IdPs, ITSM, MDM, cloud, SaaS) and translate requirements into scoped pilot use cases
  • Demonstrate expertise on security, access control, compliance, audit logging, and just-in-time access frameworks
  • Build foundational SA resources including demo environments, reference architectures, and technical FAQs
  • Act as bridge between field sales and product engineering, escalating objections and feature gaps
  • Execute clean handoffs to Deployment with full technical context at pilot launch

What they're looking for

  • Solutions architecture and pre-sales technical selling
  • Enterprise identity and access management (Okta, Entra, SCIM)
  • ITSM, ticketing systems, and IT operations workflows
  • Security and compliance frameworks (audit logging, least-privilege access)
  • API integration and SaaS administration
  • AI and LLM-powered systems deployment
  • Executive communication and technical storytelling
  • Product-to-engineering collaboration and feedback synthesis
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Serval

Serval builds an AI-native enterprise automation platform that enables intelligent workflow automation for sophisticated IT and security buyers. The company is hiring for technical pre-sales, infrastructure engineering, and security leadership roles to scale its cloud and self-hosted deployments while establishing comprehensive security foundations across its multi-tenant platform.

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Likely interview questions

  • Walk us through a time you sold a complex technical product to a skeptical CIO—how did you earn their trust and win the technical decision?
  • Describe your experience with identity and access management platforms: how would you scope a Serval pilot around IdP integration and just-in-time access?
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