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Supabase

Support Engineer (APAC - Weekends)

Remote (Remote)fulltimemidAdded today

About this role

Supabase seeks a Support Engineer for APAC weekend coverage (Friday–Monday, 00:00–10:00 UTC) to deliver expert technical assistance to developers using their Postgres platform. You'll triage support cases, monitor community channels, and collaborate with product teams to resolve issues and improve support processes.

What you'll do

  • Respond promptly to developer support cases covering billing, pre-sales, optimization, and implementation guidance
  • Triage and route cases to appropriate resources, documentation, or team members
  • Monitor GitHub Issues, Discussions, and other feedback channels for customer inquiries
  • Identify opportunities for internal tooling improvements to enhance support efficiency
  • Reproduce issues, create test cases, and improve test coverage where applicable

What they're looking for

  • 3+ years of developer support experience with technical customers
  • Proficiency in SQL, particularly PostgreSQL and complex query writing
  • Strong English communication and documentation skills
  • Linux/Unix command-line competency
  • GitHub Issues and Discussions workflow experience
  • JavaScript frameworks (React, Vue, Svelte) and Node.js (bonus)
  • Database administration experience (bonus)
  • Computer Science degree (bonus)

Benefits

  • Fully remote position with global hiring
  • ESOP (equity ownership) in the company
  • Technology and co-working allowance
  • 100% health insurance coverage for employees, 80% for dependents
  • Annual company off-sites and gatherings
  • Annual professional development and education allowance
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Supabase

Supabase builds an open-source backend platform built on PostgreSQL, offering managed database services, authentication, and APIs to developers. The company is hiring infrastructure, database, and platform engineers to develop and maintain its core systems, including management APIs, deployment infrastructure, authentication services, and site reliability practices.

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Likely interview questions

  • Walk us through how you've triaged and resolved a complex technical support case for developers in your past experience.
  • Describe your experience with PostgreSQL—what's the most challenging query or database optimization issue you've helped a customer solve?
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