Tailscale
Forward Deployed Engineer
- Confirmed live in the last 24 hours
- $150k–$250k
- Mid level
- Remote (United States)
- 6+ yrs exp
- Added 1 month ago
About this role
Tailscale is seeking a Forward Deployed Engineer to act as a technical bridge between their platform and strategic customers. You'll be responsible for onboarding, providing expert guidance, and ensuring customer success through proactive support and relationship building. This role requires strong technical skills, excellent communication, and a customer-centric approach to drive product improvement and adoption.
What you'll do
- Onboard and manage new strategic customers, ensuring rapid adoption of Tailscale.
- Provide technical support, diagnosing and resolving platform issues.
- Conduct quarterly business reviews (QBRs) to identify opportunities for deeper customer engagement.
- Build and maintain strong customer relationships, acting as a trusted advisor.
- Translate customer feedback to the product and engineering teams.
- Create and maintain technical documentation and FAQs.
What they're looking for
- Networking
- VPNs
- Security principles
- Cloud infrastructure (AWS, GCP, Azure)
- Docker
- Kubernetes
- Troubleshooting
- Communication
Benefits
- Remote-first environment
- Competitive total compensation package (base salary + equity + commission)
- Comprehensive group benefits (health, vision, dental)
- Employer-funded retirement contributions
- Co-working program access
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Tailscale
Likely interview questions
- Describe your experience onboarding enterprise customers and ensuring their adoption of technical products.
- How would you approach troubleshooting a complex network issue for a customer who has limited technical expertise?