Tanium
Technical Support Engineer (TSE) Intern
- Confirmed live in the last 24 hours
- No salary listed
- Internship
- Addison, TX (Hybrid)
- Added 4 weeks ago
About this role
This internship offers a unique opportunity to join Tanium's Technical Support Engineering team and gain hands-on experience supporting enterprise clients, including government entities. As a TSE Intern, you'll work closely with a mentor to tackle real-world technical challenges in security, operations, and risk management while contributing to special projects and developing best practices. The role combines reactive troubleshooting with proactive improvement efforts, fostering a deep understanding of Tanium's technology and customer experience.
What you'll do
- Support TSEs in resolving customer technical issues.
- Contribute to root cause analysis and triaging of technical issues.
- Assist customers with platform upgrades.
- Conduct rigorous product testing in a home lab environment.
- Document best practices and track activity.
- Participate in special projects with fellow interns.
What they're looking for
- Endpoint management
- Networking
- Operating systems
- Customer service
- Root cause analysis
- Security
- Communication
Benefits
- Team triaging opportunities
- 401k matching
- Communications reimbursement allowance
- Volunteer Time Off (VTO)
- Hybrid work schedule
Opens the application — the Jobs AI extension fills it for you. Set up autofill
Opens the official application on the employer’s site. No login required.
Tanium
Likely interview questions
- Describe a time you had to troubleshoot a technical issue. What steps did you take?
- How would you approach learning a new software platform like Tanium?