Veeam Software
Desktop Support Engineer II
About this role
Veeam seeks a Desktop Support Engineer II to deliver high-touch technical support to executive leadership and key stakeholders in Seattle. This role combines executive-facing support with ownership of workplace technology, A/V solutions, and office systems, requiring strong technical expertise, discretion, and availability across extended hours.
What you'll do
- Provide responsive remote and on-site technical support to executives with strict confidentiality standards
- Cover standard and extended business hours with scheduled on-call rotation and after-hours support
- Set up and troubleshoot audio/visual systems for executive presentations, board meetings, and high-visibility events
- Perform proactive maintenance and monitoring of executive technology systems and equipment
- Image, configure, and deploy executive devices; manage application rollouts and patching via Jamf and Intune
- Own executive incidents end-to-end, coordinating escalations with network, security, and application teams
What they're looking for
- Mac, Windows, iOS, and Android platform support
- Microsoft 365 (Outlook, Teams, SharePoint, OneDrive) and Exchange Online administration
- Microsoft Azure, Entra ID, and Active Directory
- Jamf and Microsoft Intune endpoint management
- Zoom and Zoom Webinars administration for large-scale events
- VPN, MFA, and remote access tools
- Audio/visual and video conferencing technologies
- Enterprise ITSM ticketing systems and ITIL processes
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Veeam Software
Veeam Software builds data protection and resilience solutions, including Kubernetes data protection software and enterprise data platforms that prioritize security and reliability. The company is hiring for technical and security-focused roles, including Salesforce data engineers, sales systems engineers, product security engineers, and senior security engineers to support its platform development and customer implementations.
- Website
- veeam.com
Likely interview questions
- Describe your experience supporting C-level executives and their assistants—what were the most complex issues you resolved?
- Walk us through how you've managed a critical technology incident for an executive during a high-visibility event like a board meeting or all-hands.