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Vercel

IT Operations Engineer

  • Confirmed live in the last 24 hours
  • $116k–$174k
  • Mid level
  • Hybrid - New York City
  • 5+ yrs exp
  • Added 1 month ago

About this role

Vercel seeks an IT Operations Engineer to provide on-site technical support for their New York City office, managing hardware, software, and infrastructure while leveraging AI tools to automate tasks and improve efficiency. This role blends day-to-day helpdesk support with participation in larger IT initiatives, requiring someone who is proactive, detail-oriented, and fluent in AI-powered workflows.

What you'll do

  • Provide first-line IT support for in-office and remote staff, troubleshooting hardware, software, and network issues
  • Use AI tools to triage tickets, write scripts, draft documentation, and accelerate problem resolution
  • Manage user accounts, access controls, and onboarding workflows for new employees
  • Support AV systems and conference room technology, including event setup for company meetings
  • Collaborate with IT team members on technology rollouts, system upgrades, and process improvements
  • Maintain IT documentation and work cross-functionally with Workplace Services and People teams

What they're looking for

  • IT troubleshooting (hardware, software, networking)
  • macOS environment management
  • AI tool proficiency and automation
  • Ticket management systems
  • User account and access control administration
  • AV and conference room technology support
  • Technical documentation writing
  • Cross-functional collaboration
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Vercel

Vercel builds a global content delivery platform and developer infrastructure centered on modern web frameworks like Next.js, along with AI-powered workflow and agent platforms. The company is hiring software engineers across infrastructure, full-stack, open-source, and AI teams to work primarily with TypeScript, Go, React, and Lua on performance optimization, developer tools, and intelligent automation features.

Industry
Technology & Software
Website
vercel.com
View all jobs at Vercel

Likely interview questions

  • Tell us about a time you used AI tools to solve an IT problem or automate a repetitive task. How did it improve your efficiency?
  • Walk us through your approach to troubleshooting a hardware issue on a macOS device when the root cause isn't immediately obvious.
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