Verkada
Technical Support Engineer - University Graduate 2027
About this role
Verkada seeks a Technical Support Engineer to troubleshoot and resolve complex issues for enterprise customers using their cloud-managed building security platform. You'll work independently and collaboratively on network, hardware, and software problems while advising customers on system design and integration, with on-site presence required 5 days per week in San Mateo, CA.
What you'll do
- Diagnose and resolve complex network, hardware, and software issues across Verkada's platform
- Provide technical guidance to enterprise customers on smart system design and integration
- Communicate technical concepts clearly via phone, chat, and email to diverse audiences
- Manage customer issues from initial report through resolution with full ownership
- Collaborate with Engineering and Product teams to test new devices and identify bugs
- Create and maintain Knowledge Base documentation for user self-service
What they're looking for
- Computer networking fundamentals
- Linux systems administration
- Hardware troubleshooting and electronics
- Technical communication (written and verbal)
- Problem-solving and attention to detail
- Python or other programming languages (preferred)
- Customer support and collaboration
- Cloud platform concepts
Benefits
- 100% employee healthcare premium coverage under at least one plan; 80% family coverage
- Medical, vision, and dental coverage nationwide
- HSA and FSA options with employer contributions
- Flexible PTO, paid holidays, and parental leave
- Professional development stipend and wellness benefits
- Daily healthy lunches and commuter benefits
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Verkada
Verkada builds cloud-managed, AI-driven security solutions for enterprise customers, including physical security and building management products. The company is hiring Technical Support Engineers to troubleshoot issues and assist customers, as well as Solutions Engineers to provide pre-sales support and design tailored solutions.
- Website
- verkada.com
Likely interview questions
- Walk us through how you would troubleshoot a customer's network connectivity issue with a Verkada device when you have limited information initially.
- Describe your experience with Linux systems and how you've used it to solve technical problems in previous roles or coursework.