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Allium

Support Engineer

Remote (Remote)fulltimemidAdded yesterday

About this role

Allium seeks a Support Engineer to provide technical assistance for a blockchain data infrastructure platform serving financial institutions and developers. You'll help users leverage standardized onchain data across 140+ blockchains while learning petabyte-scale infrastructure and building AI-native support systems.

What you'll do

  • Provide technical support to finance teams, engineers, and executives using Allium's blockchain data platform
  • Troubleshoot issues with data queries, integrations, and access across multiple cloud providers and data warehouses
  • Develop and maintain support runbooks and documentation for common use cases and problems
  • Help build AI-native support systems that automate ticket handling and create agentic workflows
  • Collaborate with product and infrastructure teams to identify and resolve systematic issues
  • Support customers including major institutions like Visa, Stripe, Coinbase, and regulatory bodies

What they're looking for

  • Technical support and troubleshooting
  • Data infrastructure fundamentals (cloud platforms, data warehouses)
  • SQL and database querying
  • Blockchain and DeFi knowledge preferred
  • API integration and debugging
  • Customer communication and documentation
  • AI/automation systems familiarity
  • Problem analysis and root cause identification
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Allium

Allium builds a standardized data platform for onchain finance that ingests, standardizes, and enables efficient querying of blockchain data across 140+ blockchains. The company is hiring Software Engineers and full-stack engineers to develop infrastructure systems and user-facing products that serve institutions, engineers, researchers, and AI systems.

View all jobs at Allium

Likely interview questions

  • Describe a complex technical issue you've debugged—what was your process and how did you verify the fix?
  • How would you approach supporting customers unfamiliar with blockchain or data infrastructure concepts?
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