Apptronik
New Product Service Engineer
About this role
Apptronik seeks a Field Service Engineer to serve as the critical link between development robotics and product engineering. You'll own uptime for pre-production humanoid robots, diagnose complex failures without established procedures, and drive engineering improvements by translating field data into actionable design feedback.
What you'll do
- Own diagnostic and repair of NPI and development robot fleet, resolving failures independently with minimal documentation
- Document all significant repairs with root cause analysis and performance metrics to identify recurring patterns
- Participate in Design for Serviceability reviews, providing technician perspective on connector placement, Field Replaceable Units, and access paths
- Test and refine new service procedures and work instructions before fleet deployment
- Attend NPI program reviews as Global Service Solutions representative to track issues and drive closure
- Validate service readiness at program milestones by confirming tooling, spares, procedures, and training are in place
What they're looking for
- Complex electromechanical systems troubleshooting
- Hardware diagnostics at component and systems level
- Experience with robotics, aerospace, medical devices, or defense hardware
- Technical documentation and data-driven communication
- Prototype and pre-production hardware experience
- Design for manufacturability and serviceability concepts
- Cross-functional collaboration and engineering engagement
- Problem-solving without established procedures
Opens the official application on the employer’s site. No login required.
Apptronik
Apptronik builds Apollo, a humanoid robot designed for manufacturing, logistics, and other industrial applications. The company is hiring firmware engineers, software engineers, controls specialists, and networking engineers to develop embedded systems, motor control, motion pipelines, and wireless connectivity that power the robot's dexterous manipulation and autonomous operation.
- Website
- apptronik.com
Likely interview questions
- Walk us through a time you diagnosed a complex failure in electromechanical equipment without a playbook or established procedure. How did you approach it, and what did you learn?
- Describe your experience working with pre-production or prototype hardware. How did you handle incomplete documentation or frequent configuration changes?