Solutions Engineer [Pre and Post-Sales] - SMB

About this role

Attio seeks a Solutions Engineer to support SMB customers in adopting their AI-era CRM platform. You'll guide customers through implementation, design scalable onboarding programs, identify expansion opportunities, and provide technical expertise to ensure long-term success.

What you'll do

• Provide direct customer support via video, email, and chat during onboarding and beyond
• Design and develop scalable onboarding resources including guides, documentation, and office hours
• Identify expansion opportunities and collaborate with Sales and Customer Success teams
• Troubleshoot customer issues and work with internal teams to resolve product problems
• Gather customer feedback to inform product improvements

What they're looking for

• Customer-facing technical support experience
• SaaS platform knowledge (APIs, JSON, integrations)
• Experience with iPaaS tools (Zapier, Tray.ai, IFTTT)
• Programming or query language proficiency (JavaScript, Python, SQL)
• Business problem-solving with technology
• Independent work in fast-paced, unstructured environments
• Clear communication and technical explanation abilities