Developer Support Engineer

About this role

Braintrust is hiring Developer Support Engineers to help developers troubleshoot technical issues with their AI observability platform. You'll diagnose API and SDK problems, collaborate with engineering on fixes, write documentation, and shape the developer experience through direct customer feedback—blending technical expertise with strong communication skills.

What you'll do

• Troubleshoot and resolve API/SDK issues in customer Python and TypeScript codebases
• Reproduce bugs, identify root causes, and partner with Engineering to ship fixes
• Manage support communications via Slack and email, building trust with developer customers
• Create and maintain knowledge base documentation to unblock future users
• Identify DX improvements and contribute to internal tooling and scripts
• Participate in on-call rotations and provide technical mentorship to cross-functional peers

What they're looking for

• Python and/or TypeScript debugging and code analysis
• API and SDK troubleshooting
• Technical writing and documentation
• Developer-focused customer communication
• Problem-solving and root cause analysis
• LLM API familiarity (OpenAI, Anthropic)
• Web debugging and observability tools
• Prompt engineering or ML evaluation concepts

Benefits

• Medical, dental, and vision insurance
• Hybrid work in San Francisco metro area (flexible for experienced candidates)
• Opportunity to influence product roadmap and developer experience
• Culture focused on care, learning, and mutual support
• Exposure to cutting-edge AI observability tooling

Likely interview questions

• Tell us about a time you debugged a complex technical issue in a customer's codebase—how did you approach it and communicate your findings?
• Describe your experience supporting developer-facing products. How did you help customers overcome blockers?