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Broccoli AI

AI Solution Engineer

Lehi, Utah (Remote)fulltimemidAdded today

About this role

Broccoli is seeking an AI Solution Engineer to support contractors using its AI-powered front-office platform. In this customer-facing technical role, you'll troubleshoot complex issues, debug AI agents and integrations, partner with engineering teams, and help scale support operations.

What you'll do

  • Resolve customer issues across product, workflow, and technical support channels
  • Troubleshoot using logs, SQL, internal tools, and debugging workflows to investigate AI agents, call flows, and integrations
  • Partner with Engineering and Product to escalate bugs, document patterns, and drive improvements
  • Communicate clearly with customers and internal teams about issue resolution and expectations
  • Support diverse customers ranging from SMBs to enterprise accounts
  • Help define and improve support processes, documentation, and quality standards

What they're looking for

  • Technical troubleshooting and debugging
  • Customer communication and support ticket management
  • Log analysis and system investigation
  • SQL querying
  • SaaS product support
  • API and workflow integration knowledge
  • JavaScript or scripting (nice to have)
  • AI product familiarity
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Broccoli AI

Broccoli AI builds AI-powered operating systems that automate front-office operations for home service contractors, handling workflows like job booking, customer follow-ups, and dispatch. The company is hiring Software Engineers to develop core product features and growth infrastructure that drive customer acquisition and retention.

View all jobs at Broccoli AI

Likely interview questions

  • Describe your experience troubleshooting complex technical issues in a ticket-based SaaS environment. How do you typically approach an ambiguous problem?
  • Tell us about a time you identified a product bug or pattern through customer support work and escalated it to engineering. What was the outcome?
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