Implementation Engineer - ERP Integrations

About this role

Canals is seeking an Implementation Engineer to configure and deploy ERP integrations between the Canals platform and enterprise systems like Eclipse, P21, and Infor. You'll own the technical implementation lifecycle for customers, from pre-sale discovery through post-sale go-live, while developing deep expertise in distributor ERP ecosystems.

What you'll do

• Configure and deploy integrations between Canals and ERP systems using APIs, templates, and credentials
• Serve as ERP subject-matter expert, understanding data handling, authentication, and system-specific configurations
• Participate in pre-sale discovery calls to assess technical feasibility and answer ERP-related questions
• Lead post-sale integration work including endpoint configuration, API testing, and end-to-end validation
• Troubleshoot integration issues and collaborate with support and engineering teams on resolutions
• Document integration procedures, best practices, and ERP-specific nuances for internal and customer use

What they're looking for

• API design and REST endpoints
• JSON and authentication methods
• ERP systems (Eclipse, P21, Infor, SAP, Acumatica)
• Integration troubleshooting
• Technical communication to diverse audiences
• Project management and organization
• SaaS implementation experience
• Spanish or Portuguese language skills (optional)

Benefits

• Work on software serving real-world industries and supply chains
• Remote-first, flexible work environment across North and South America
• Opportunity to develop specialized ERP expertise
• Collaborative team with emphasis on ownership and transparency
• Direct customer engagement and measurable impact