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Cresta

Application Support Engineer

United States (Remote) (Remote)From $90kmidAdded today

About this role

Cresta is hiring an Application Support Engineer to resolve complex technical issues for enterprise AI customers, serving as the primary technical contact and bridge between customers and engineering teams. You'll troubleshoot API integrations, databases, containerized applications, and telephony systems while maintaining documentation and participating in on-call rotations.

What you'll do

  • Investigate and resolve technical issues related to APIs, databases, microservices, web hosting, telephony, and containerized applications
  • Serve as primary technical contact for customer inquiries via email and support portal with clear, empathetic communication
  • Escalate bugs, feature requests, and critical incidents to Engineering, Product, and Sales teams
  • Create and maintain documentation, FAQs, and knowledge base articles
  • Reproduce customer environments to identify root causes and verify solutions
  • Participate in rotating on-call schedule for urgent issues outside business hours

What they're looking for

  • API integration and HTTP methods
  • Network architecture troubleshooting
  • Server OS and hardware diagnostics
  • Application log analysis
  • VoIP telephony protocols (SIP/SIPrec, H.323, RTP)
  • Support ticketing systems (Zendesk, Linear, JIRA)
  • Problem-solving and technical analysis
  • Written and verbal communication for technical and non-technical audiences

Benefits

  • Remote position in United States
  • Monday-Friday 8am-5pm with rotating on-call (shared among 4 engineers)
  • Comprehensive medical benefits
  • People-first benefits package
  • Opportunity to work with leading enterprise customers
  • Collaboration with AI-driven product development
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Cresta

Cresta builds AI-powered solutions for contact centers, including conversation intelligence, coaching, analytics, and virtual agent capabilities. The company is hiring Strategic Solutions Engineers, GTM Engineers, Demo Engineers, and Customer Engineers to help enterprise clients implement and optimize these AI-driven customer experience platforms.

Website
cresta.com
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Likely interview questions

  • Describe your experience troubleshooting API integrations—how have you diagnosed and resolved connectivity or data exchange issues?
  • Walk us through how you've handled a complex technical issue involving multiple systems (networking, servers, applications)—what was your approach?
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