Cresta
Enterprise Solutions Engineer
About this role
Enterprise Solutions Engineer who partners with sales teams to demonstrate Cresta's AI-powered contact center platform to enterprise prospects, managing technical discovery, proof-of-concept activities, and building business cases throughout the sales cycle.
What you'll do
- Qualify sales opportunities by translating customer requirements into Cresta technical specifications
- Lead discovery calls and product demonstrations with prospects and cross-functional internal teams
- Manage proof-of-concept exercises, pilots, and user training during adoption phases
- Develop ROI analyses and financial business case proposals through workshops
- Act as liaison between sales, customers, and Cresta's technical teams
- Provide product feedback to management based on field experiences and customer challenges
What they're looking for
- Conversational AI and CCaaS platform expertise
- Enterprise SaaS sales cycle knowledge
- Contact center operations and modernization
- Technical discovery and requirements gathering
- Product demonstration and presentation skills
- Salesforce.com proficiency
- ROI analysis and business case development
- Cross-functional collaboration and problem-solving
Benefits
- Comprehensive medical, dental, and vision coverage
- Flexible PTO
- Paid parental leave
- Retirement savings plan
- Remote work setup budget
- Monthly wellness and communication stipend
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Cresta
Cresta builds AI-powered solutions for contact centers, including conversation intelligence, coaching, analytics, and virtual agent capabilities. The company is hiring Strategic Solutions Engineers, GTM Engineers, Demo Engineers, and Customer Engineers to help enterprise clients implement and optimize these AI-driven customer experience platforms.
- Website
- cresta.com
Likely interview questions
- Describe your experience managing technical proof-of-concept projects with enterprise customers and how you ensured successful adoption.
- How have you translated complex AI or contact center technology into compelling business cases that resonated with C-level stakeholders?