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Dark Wolf Solutions

Tier 2 IT Support Engineer

Herndon, VA$70k–$100kmidAdded 6 days ago

About this role

Dark Wolf seeks a Tier 2 IT Support Engineer to handle escalated technical issues across corporate networks, cloud environments, and endpoint systems in a national security contractor setting. You'll troubleshoot complex infrastructure challenges, maintain security compliance, and collaborate with internal security and engineering teams while supporting diverse operating systems and cloud platforms.

What you'll do

  • Escalate and resolve advanced hardware, software, network, and cloud access issues from Tier 1 support
  • Monitor and maintain LAN/WAN, VPN, switches, routers, and Wi-Fi infrastructure
  • Deploy, patch, and secure Windows, macOS, and Linux endpoints using MDM and EDR solutions
  • Create and maintain knowledge base articles, SOPs, and automated scripts for IT workflows
  • Collaborate with security, DevOps, and engineering teams to ensure zero-trust compliance

What they're looking for

  • Windows 11, macOS, and Linux administration
  • Cloud platforms (Microsoft 365, Google Workspace, AWS, Azure)
  • Networking fundamentals (TCP/IP, DNS, DHCP, VPN, VLAN, firewalls)
  • Mobile Device Management (MDM) and Endpoint Detection & Response (EDR)
  • Independent troubleshooting and technical problem-solving
  • Scripting (PowerShell, Bash, or Python)
  • NIST or corporate security compliance frameworks
  • Customer service and stakeholder communication
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Dark Wolf Solutions

Dark Wolf Solutions builds DevSecOps platforms, integration systems, and data analytics solutions for defense and intelligence customers, with a focus on DoD and Space Force operations. The company is hiring DevOps engineers, full-stack software engineers, systems engineers, and data engineers to support cloud infrastructure, platform development, radar systems, and mission-critical defense applications.

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Likely interview questions

  • Walk us through your approach to diagnosing a complex network connectivity issue escalated from Tier 1 support.
  • Describe your experience managing endpoints across multiple operating systems—how have you handled OS-specific challenges?
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