Sales Engineer (Customer Success)

About this role

Datadog seeks a Sales Engineer to bridge technical expertise and sales success by conducting product demos, managing proof-of-concepts, and qualifying opportunities for enterprise clients. You'll collaborate with sales teams and product leadership while supporting customer onboarding and addressing technical challenges throughout the sales lifecycle.

What you'll do

• Deliver technical presentations and product demonstrations to prospective customers
• Support proof-of-concept (POC) evaluations and technical sales qualification
• Partner with sales teams to communicate Datadog's value proposition and strategy
• Provide customer onboarding support and troubleshoot technical roadblocks
• Communicate feature requests and customer feedback directly to the product team
• Resolve customer concerns and escalate technical issues as needed

What they're looking for

• Technical sales or post-sales experience (1+ year minimum)
• Web development fundamentals
• DevOps monitoring and cloud architecture knowledge
• Public speaking and technical presentation delivery
• Written and oral communication
• Problem-solving and creative thinking
• Time management and multitasking
• Ability to learn new technologies quickly

Benefits

• Comprehensive onboarding program
• Hybrid work environment based in Boston
• Stock equity (RSUs) and employee stock purchase plan
• Professional development and product training
• Mentor and buddy program for networking
• Inclusive company culture with community guilds

Likely interview questions

• Tell us about your experience in a technical sales or post-sales role—what challenges did you face when helping customers understand technical solutions?
• Describe your experience with DevOps monitoring and cloud architecture. How would you explain these concepts to a non-technical customer?