Datadog
Technical Escalations Engineer 2 (Web Platform) - US-West
About this role
Join Datadog's Technical Escalation Engineering team as a Web Platform expert, handling complex customer escalations and driving platform improvements. You'll investigate critical issues spanning authentication, authorization, and data visualization while mentoring support teams and partnering with Engineering and Product to shape the observability platform.
What you'll do
- Investigate and resolve complex technical escalations related to authentication, authorization, dashboards, and visualization features
- Lead high-stakes customer calls and technical fact-finding meetings to drive solutions for critical challenges
- Mentor Global Support Engineering teams through office hours, learning sessions, and knowledge sharing
- Partner with Engineering and Product teams to identify gaps and advocate for customer-driven improvements
- Develop internal tooling, debugging guides, and workflows to improve issue resolution efficiency
- Coordinate cross-functional investigations spanning multiple product areas while maintaining accountability
What they're looking for
- Authentication standards (SAML, OIDC, OAuth2, SCIM)
- Enterprise authorization and permission management
- Data visualization design and troubleshooting
- Audit and compliance problem-solving
- Identity provider and account configuration debugging
- SQL and query troubleshooting
- Mentoring and technical leadership
- Cross-functional collaboration and communication
Benefits
- Hybrid work arrangement with flexible location options
- Opportunity to shape product direction and customer experience
- Mentorship and knowledge-sharing culture
- Work with world-class customers and innovative technology
- Office culture emphasizing collaboration and creativity
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Datadog
Datadog builds monitoring and observability platforms that help enterprises manage complex infrastructure and applications. The company is hiring sales engineers, technical support specialists, and technical solutions architects to drive customer success, deliver expert technical assistance, and architect enterprise platforms.
- Website
- datadoghq.com
Likely interview questions
- Describe your experience troubleshooting authentication and authorization issues in enterprise environments—what SAML or OIDC challenges have you debugged?
- Tell us about a time you investigated a complex technical problem that spanned multiple teams. How did you coordinate the investigation and keep everyone aligned?