Datadog
Technical Support Engineer 2, Premier - USA
About this role
Datadog seeks a Technical Support Engineer 2 to provide expert-level technical assistance to premier customers, handling multi-channel support inquiries while building strong client relationships and contributing to product knowledge. The role combines hands-on troubleshooting across Datadog's 600+ integrations with proactive customer engagement through demos, health checks, and strategic discussions.
What you'll do
- Handle technical support requests via phone, chat, and tickets for premier customer base
- Troubleshoot issues and work with Datadog's extensive integration ecosystem
- Develop and maintain technical documentation and knowledge base articles
- Conduct routine health check meetings and cadence calls with key customers
- Identify product improvement opportunities based on customer interactions
- Participate in demonstrations, presentations, and conferences
What they're looking for
- Multi-channel technical support in SaaS environments
- Programming experience and Linux fundamentals
- Infrastructure and monitoring platform knowledge
- Customer-centric problem-solving
- Issue reproduction and debugging
- Technical documentation writing
- Client relationship management
- Self-motivated learning and attention to detail
Benefits
- Competitive salary ($81,000–$119,000 USD) with equity and stock purchase plans
- Comprehensive healthcare, dental, and mental health coverage
- Mentorship and buddy programs for professional development
- Paid time off and fitness reimbursements
- Hybrid work arrangement (3–5 days in Denver office)
- Career pathing and continuous product training
Opens the official application on the employer’s site. No login required.
Datadog
Datadog builds monitoring and observability platforms that help enterprises manage complex infrastructure and applications. The company is hiring sales engineers, technical support specialists, and technical solutions architects to drive customer success, deliver expert technical assistance, and architect enterprise platforms.
- Website
- datadoghq.com
Likely interview questions
- Tell us about your experience with multi-channel technical support (phone, chat, tickets) at a SaaS company. How did you manage competing priorities in a fast-paced environment?
- Describe a time when you had to reproduce a complex technical issue and troubleshoot it. What was your approach and what did you learn?