DeepL
IT Support Engineer
Austin (Remote)fulltimemidAdded today
About this role
DeepL seeks an IT Support Engineer in Austin to provide first-line IT support and manage technology operations for employees across US and remote locations. You'll handle device provisioning, office connectivity, user onboarding, and collaborate with global IT teams to ensure seamless technology experiences.
What you'll do
- Deliver first-line IT support via ticketing system with focus on response times and resolution
- Manage employee hardware provisioning, setup, and device lifecycle
- Maintain office IT infrastructure, AV systems, and network connectivity
- Conduct technology onboarding and off-boarding for US-based employees
- Identify and implement IT improvements and emerging technology solutions
- Collaborate with global IT team members and third-party providers
What they're looking for
- IT support and helpdesk experience
- Hardware and device management
- Network connectivity troubleshooting
- Ticketing system management
- Employee onboarding/off-boarding processes
- AV and office technology setup
- Information security compliance
- Cross-functional collaboration
Opens the official application on the employer’s site. No login required.
DeepL
DeepL builds translation APIs and developer tools designed to integrate with AI agents and applications. The company is hiring for Developer Growth and related roles to expand adoption of its API, MCP server, and CLI tools within the AI agent ecosystem.
- Website
- deepl.com
Likely interview questions
- Tell us about your experience handling first-line IT support and how you prioritize ticket resolution.
- Describe a time you improved IT operations or implemented a new technology solution—what was the outcome?