Fleet Engineer

About this role

Diligent is seeking a Fleet Engineer in Austin to investigate and resolve reliability issues across deployed robotic systems. You'll conduct hands-on failure analysis, perform root-cause investigations, and drive corrective actions across hardware, software, and operations teams while supporting field technicians.

What you'll do

• Lead triage and bench/lab failure analysis on mobile bases, charging systems, motion/power, connectivity, and sensors
• Perform root-cause analysis using structured methodologies (5-why, FMEA, 8D) across electrical, mechanical, and firmware domains
• Extract and analyze fleet data and logs to identify trends, validate hypotheses, and define problem statements
• Convert field-technician reports into clear problem statements and provide on-call support to minimize downtime
• Drive corrective actions to completion across engineering, operations, manufacturing, and vendor partners
• Design test fixtures, instrumentation, and bench setups to accelerate debugging workflows

What they're looking for

• Electrical debugging (schematics, multimeter, oscilloscope, power analysis)
• Mechanical debugging (mechanisms, tolerances, dimensional measurement, mechanical drawings)
• System log analysis and event reconstruction
• Hypothesis-driven quantitative analysis and statistical reasoning
• Root-cause analysis methodologies (FMEA, 5-why, fishbone, 8D)
• Cross-functional collaboration and communication
• Robotics or autonomous systems experience
• Hardware instrumentation and test infrastructure design