EasyPost
Technical Support Engineer
Remote (Remote)$85k–$127kfull timemidAdded today
About this role
EasyPost, a YC-backed shipping API company, seeks a Technical Support Engineer to help customers integrate and optimize their shipping solutions. You'll be the technical bridge between enterprise and startup clients, troubleshooting API issues and ensuring smooth platform adoption.
What you'll do
- Diagnose and resolve customer technical issues with the EasyPost shipping API
- Provide guidance on API integration best practices and implementation strategies
- Collaborate with engineering to identify and escalate product bugs or gaps
- Create technical documentation and troubleshooting guides for common issues
- Manage customer relationships and ensure timely, high-quality support
- Participate in onboarding calls to help new customers succeed
What they're looking for
- REST API fundamentals and integration troubleshooting
- HTTP, JSON, and common API debugging tools
- Customer communication and problem-solving
- Knowledge of logistics or shipping industry (preferred)
- Programming basics in at least one language (Python, Node.js, etc.)
- SQL or database query understanding
- Version control familiarity (Git)
- Attention to detail and patience with technical issues
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EasyPost
EasyPost builds a shipping platform that helps businesses manage logistics and delivery operations. The company is hiring for security and engineering roles, including senior security architects who design defense systems and drive secure development practices across the platform.
View all jobs at EasyPostLikely interview questions
- Walk us through how you'd troubleshoot a customer report that their API requests are returning 500 errors intermittently.
- Describe your experience integrating with third-party APIs and any challenges you faced.