EOS
IT Support Engineer
About this role
EOS IT Solutions seeks an IT Support Engineer in Austin to provide technical support for audiovisual conferencing and network solutions across a global client base. You'll troubleshoot and maintain AV control systems, audio DSP platforms, and enterprise collaboration technologies while delivering service aligned with SLAs.
What you'll do
- Provide first-line technical support to clients via phone, email, and remote VPN access
- Diagnose and resolve hardware, software, network, and AV system faults
- Support and maintain AV control systems like Crestron, Extron, and Q-SYS for meeting rooms
- Configure and troubleshoot audio DSP platforms including Biamp, Shure, and Q-SYS
- Monitor and maintain customer AV endpoints, codecs, controllers, and networked devices
- Ensure infrastructure security, reliability, and SLA compliance while identifying improvement opportunities
What they're looking for
- AV control systems (Crestron, Extron, Q-SYS)
- Audio DSP platforms (Biamp, Shure, Q-SYS)
- Network troubleshooting and WAN technologies
- Remote support and VPN access
- Technical communication across skill levels
- Video conferencing platforms and room scheduling systems
- O365 suite applications
- Helpdesk ticketing systems (Freshdesk, ServiceNow)
Opens the official application on the employer’s site. No login required.
EOS
EOS IT Solutions builds and deploys enterprise networking infrastructure, audio-visual systems, and data center solutions for large-scale operations. The company is hiring pre-sales engineers, deployment specialists, and AV commissioning experts to drive technical sales, manage global infrastructure deployments, and optimize complex enterprise systems.
View all jobs at EOSLikely interview questions
- Describe your hands-on experience configuring and troubleshooting Crestron, Extron, or Q-SYS systems in production environments
- Walk us through how you've diagnosed and resolved an audio DSP issue in a multi-room conferencing setup