Federato
Customer Engineer (Pre-Sales)
About this role
Federato seeks a Customer Engineer to lead technical pre-sales engagements for their AI-native insurance platform. You'll own discovery-to-close cycles, deliver business-focused demos, translate customer workflows into platform configurations, and build reusable assets that scale the pre-sales motion.
What you'll do
- Lead technical sales engagements from discovery through deal closure
- Deliver tailored demos showcasing business outcomes for quoting, rating, endorsements, and portfolio optimization
- Translate customer workflows into Federato configurations and handle RFP/security questionnaire responses
- Build and maintain demo environments and develop onboarding materials, configuration libraries, and rating logic examples
- Create shared team assets including discovery playbooks, configuration templates, and demo guides
- Partner with Product and Engineering to surface customer pain points and refine pre-sales processes
What they're looking for
- Technical pre-sales and solutions engineering
- Enterprise sales support and demo delivery
- Insurance domain knowledge (policy lifecycle, rating, quoting, underwriting)
- JavaScript and SQL coding competence
- Architecture design and technical discovery
- Executive and practitioner communication
- RFP and security questionnaire handling
- Product marketing and collateral development
Benefits
- Remote position with up to 30% travel
- Stock options included
- Comprehensive benefits package
- Opportunity to shape early-stage pre-sales motion
- Collaboration with well-funded AI platform (backed by Salesforce, Veeva, Zoom investors)
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Federato
Federato builds an AI-native insurance platform that leverages machine learning and agentic workflows to solve customer challenges. The company is hiring technical support engineers to resolve complex customer issues and machine learning engineers to develop and deploy production ML solutions directly with customers.
View all jobs at FederatoLikely interview questions
- Walk us through a recent complex sales cycle where you led technical discovery—how did you translate customer needs into a solution architecture?
- Describe your experience with insurance systems (rating, quoting, underwriting, or policy lifecycle management). How quickly did you ramp on domain knowledge?