Fivetran
Customer Solutions Engineer
About this role
Join Fivetran/dbt Labs as a Customer Solutions Engineer providing frontline technical support to dbt customers across multiple channels. You'll troubleshoot complex data pipeline issues, build expertise in dbt and modern data stack technologies, and help customers unlock the full value of their data infrastructure.
What you'll do
- Provide technical support to customers via tickets, email, and video across a range of complexity levels
- Troubleshoot and resolve customer issues end-to-end, from initial diagnosis through resolution
- Develop deep technical expertise in dbt Core, dbt platform, and related data warehouse technologies
- Improve and maintain technical documentation to ensure clarity and accuracy
- Collaborate cross-functionally with engineering and peers across time zones to deliver quality support
- Pursue continuous professional development and share learnings with the team
What they're looking for
- dbt (Core and platform)
- SQL
- APIs and data integration
- YAML/JSON configuration
- Data warehouse platforms (Snowflake, BigQuery, etc.)
- Troubleshooting and technical problem-solving
- Zendesk ticketing systems
- Communication and customer empathy
Opens the official application on the employer’s site. No login required.
Fivetran
Fivetran builds a data pipeline platform that enables reliable integrations and data flows across enterprise systems at scale. The company is hiring Software Engineers to develop high-performance distributed systems, Systems Engineers to maintain integrations, and Customer Support Engineers to help customers resolve technical issues with their data pipelines.
- Website
- fivetran.com
Likely interview questions
- Walk us through how you would approach diagnosing a customer's dbt job failure in production
- Describe your experience troubleshooting data integration or pipeline issues in previous roles