Customer Support Engineer

About this role

Fivetran seeks a Customer Support Engineer for the API Connector Team to provide technical support for data pipeline customers. You'll troubleshoot complex issues, collaborate with development teams, and become a subject matter expert on Fivetran's API connectors while serving as customers' technical advocate.

What you'll do

• Deliver virtual technical support to Fivetran customers and partners on API connector issues
• Investigate and troubleshoot technical problems using logs, tools, and product knowledge
• Collaborate with the development team to identify and resolve bugs impacting customers
• Build expertise in Fivetran API Connectors and related data technologies
• Document solutions and known issues in the knowledge base for team reference
• Ensure high customer satisfaction through timely issue resolution and communication

What they're looking for

• 2+ years relevant professional experience
• Strong customer advocacy and communication skills (written and verbal)
• API troubleshooting experience (making requests, interpreting responses, reading documentation)
• Networking fundamentals knowledge (TCP/IP model)
• SQL and NoSQL database experience with basic SQL proficiency
• Data warehouse infrastructure familiarity (Snowflake, Databricks, BigQuery, Redshift)
• Log analysis and debugging capabilities
• GitHub navigation and pull request experience

Benefits

• Hybrid work model with 2 days per week in Denver office
• Full-time position with flexibility for remote work
• Opportunity to work with passionate internal teams and customers
• Technical growth through API connector specialization