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Formic

Robotics Field Service Engineer

New York, NYmidAdded 1 month ago

About this role

Formic seeks a Robotics Field Service Engineer to maintain and support deployed robotic manufacturing systems across customer facilities. You'll diagnose failures, perform preventative maintenance, and ensure system uptime in fast-paced production environments while building lasting customer relationships.

What you'll do

  • Perform preventative, corrective, and predictive maintenance on robotic manufacturing cells
  • Respond to service escalations, diagnose root causes, and restore systems to production quickly
  • Provide technical support and training to customer operators and maintenance teams
  • Document service work, root cause analysis, and maintenance activity in CMMS systems
  • Monitor system performance remotely and identify recurring failure patterns
  • Coordinate field scheduling with customers, vendors, and internal stakeholders

What they're looking for

  • Field service troubleshooting on robotic or industrial automation systems
  • Electrical, mechanical, PLC, and robotic control system diagnostics
  • Ability to read electrical schematics, wiring diagrams, and pneumatic drawings
  • CMMS platform experience for maintenance tracking
  • Safety compliance and LOTO procedures
  • Technical documentation and communication
  • 6-axis robot brands (Fanuc, KUKA, Yaskawa, ABB, Universal Robots)
  • Spanish language proficiency (bonus)

Benefits

  • Comprehensive benefits package for full-time U.S.-based employees
  • Professional development in robotics and industrial systems
  • Opportunity to work with cutting-edge automation technology
  • Customer-facing role building trusted industry relationships
  • Participation in continuous improvement and RCA initiatives
  • Travel support for local (up to 80%) and overnight (up to 50%) assignments
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Formic

Formic builds industrial robotic manufacturing systems and web-based control interfaces for factory automation. The company is hiring Full Stack Software Engineers to develop graphical interfaces for these systems and Robotics Field Service Engineers to maintain and support deployed robotic fleets at customer facilities.

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Likely interview questions

  • Walk us through a time you diagnosed a complex failure in a robotic or industrial automation system. What was your troubleshooting process, and how did you document the root cause?
  • Describe your experience reading electrical schematics, wiring diagrams, and pneumatic drawings. Can you give a specific example of how you used these to solve a field problem?
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