JetBrains
Enterprise Customer Success Engineer (Post-Sales) - US
About this role
JetBrains seeks an Enterprise Customer Success Engineer to serve as the technical liaison between enterprise customers and the company, ensuring product adoption and driving account growth. You'll guide customers through implementation challenges, advocate for their needs internally, and act as a trusted advisor on developer tools and emerging technologies.
What you'll do
- Partner with Account Executives to manage technical relationships across a portfolio of enterprise accounts
- Support customer adoption of JetBrains products by providing architecture guidance and helping overcome technical and cultural barriers
- Represent customer interests to JetBrains product, support, and engineering teams
- Deliver product demonstrations and evaluate new features with customers
- Recommend product enhancements based on customer feedback and field experience
- Develop account expansion plans and facilitate sales opportunities through strategic partnership
What they're looking for
- Technical consulting or customer success experience
- Software development, QA, DevOps, or ML expertise
- AI/LLM knowledge in software development context
- Strong verbal and written communication in English
- Technical presentation and demonstration skills
- Ability to translate complex concepts for diverse technical audiences
- Fast-paced problem-solving and self-direction
- Collaborative team mentality with willingness to travel 25%
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JetBrains
JetBrains develops software development tools and platforms including CI/CD solutions (TeamCity), C/C++ development tools (CLion), Kotlin programming language support, and AI-native development platforms (Air). The company is hiring Customer Success Engineers to support technical adoption and optimization, and Developer Advocates to build community engagement and promote its developer tools.
- Website
- jetbrains.com
Likely interview questions
- Tell us about a time you helped a customer overcome significant technical or organizational barriers to adopting new software tools.
- How would you approach building a long-term technical relationship with a key enterprise account?