JetBrains
Enterprise Customer Success Engineer (Post-Sales) - US - Portuguese or Spanish speaker
About this role
JetBrains seeks a Customer Success Engineer to serve as the technical point of contact for enterprise customers, helping them adopt and maximize value from JetBrains developer tools. You'll manage customer relationships, collaborate with sales and product teams, and act as a trusted advisor while promoting product adoption and identifying expansion opportunities.
What you'll do
- Partner with Account Executives to manage technical relationships across a portfolio of enterprise accounts
- Guide customers through product adoption by providing architecture support, technical consulting, and helping overcome adoption barriers
- Advocate for customers internally, representing their needs to Support, Product Engineering, and other JetBrains teams
- Develop and implement account strategies aligned with customer business outcomes and growth opportunities
- Present new product ideas to customers and gather feedback for product enhancement recommendations
- Travel approximately 25% of the time to meet with customers and support account expansion initiatives
What they're looking for
- Technical consulting or customer success experience in software development tools
- Strong background in software development, DevOps, QA, IT, or ML fields
- Knowledge of AI/LLMs in software development contexts
- Fluent English with fluency in Portuguese and/or Spanish
- Exceptional presentation and communication skills across technical and non-technical audiences
- Ability to identify and resolve technical and business challenges rapidly
- Collaborative mindset with self-direction and initiative
- Experience working within or supporting large software development teams
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JetBrains
JetBrains develops software development tools and platforms including CI/CD solutions (TeamCity), C/C++ development tools (CLion), Kotlin programming language support, and AI-native development platforms (Air). The company is hiring Customer Success Engineers to support technical adoption and optimization, and Developer Advocates to build community engagement and promote its developer tools.
- Website
- jetbrains.com
Likely interview questions
- Can you describe a specific technical consulting or customer success engagement where you helped a customer adopt a complex software development tool?
- How do you stay current with evolving technology trends, and how would you leverage that knowledge to advise JetBrains customers?