Alamar Biosciences
Field Service Engineer II, Southern California
About this role
Alamar Biosciences seeks a Field Service Engineer II based in Southern California to deliver remote and on-site technical support for their ARGO proteomic analysis platform. This customer-facing role involves installations, maintenance, and troubleshooting while collaborating with internal teams to enhance service processes and gather voice-of-customer insights.
What you'll do
- Install, maintain, and repair Alamar's ARGO instrument platform at customer sites
- Provide remote and on-site technical support across Southern California and Western U.S. regions
- Execute planned maintenance, corrective maintenance, and field upgrades
- Serve as trusted technical advisor to customers on instrument operation and troubleshooting
- Collaborate with Service Development, Engineering, and R&D to improve products and processes
- Document and report customer feedback to inform service and product improvements
What they're looking for
- Field service and instrument maintenance expertise
- Troubleshooting and diagnostic problem-solving
- Customer communication and relationship management
- Technical documentation and attention to detail
- Knowledge of laboratory instrumentation or proteomics (preferred)
- Travel capability and flexibility
- Cross-functional collaboration
- Remote and on-site support capabilities
Opens the application — the Jobs AI extension fills it for you. Set up autofill
Opens the official application on the employer’s site. No login required.
Alamar Biosciences
Alamar Biosciences develops automated biological workflows and proteomics platforms, with a focus on scaling bioprocess automation. The company is hiring bioprocess and automation engineers to design and implement liquid handling automation solutions that integrate biology, engineering, and software.
- Website
- alamarbiosciences.com
Likely interview questions
- Describe your experience with installing and maintaining scientific or laboratory instruments in customer environments.
- How do you approach troubleshooting complex instrument issues when remote support isn't sufficient?