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Locus Robotics

Onsite Support Engineer, Robotics

North East, MD$50k–$90kmidAdded today

About this role

Locus Robotics seeks an Onsite Support Engineer to serve as the on-location technical owner of their AI-powered robotic fleet at a customer warehouse in North East, MD. You'll combine hands-on troubleshooting, operational optimization, and customer relationship management to maximize robot uptime and performance while supporting continuous product improvement.

What you'll do

  • Monitor and maintain Locus robotic fleet health, activity, and performance to maximize uptime and operational stability
  • Troubleshoot and repair robots onsite to resolve issues and maintain system reliability
  • Optimize workflows and manage operational KPIs to achieve throughput targets
  • Conduct testing, validation, and performance analysis to inform product development
  • Analyze operational data (throughput, UPH, utilization) and generate actionable improvement recommendations
  • Act as liaison between customer operations and internal teams to communicate issues and opportunities

What they're looking for

  • Robotics troubleshooting and hardware repair
  • Warehouse operations and automation knowledge
  • Data analysis and KPI interpretation
  • Technical problem-solving and quick learning
  • Cross-functional collaboration and stakeholder management
  • Written and verbal communication
  • Operational workflow optimization
  • Physical capability (lifting 50 lbs, bending, walking)
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Locus Robotics

Locus Robotics builds autonomous mobile robots for large fulfillment centers to optimize warehouse operations. The company is hiring Deployment Engineers who implement and support robotic systems across North America, handling mapping, configuration, and customer-facing launch activities.

View all jobs at Locus Robotics

Likely interview questions

  • Describe your experience troubleshooting hardware or software systems in a warehouse or robotics environment.
  • How would you approach diagnosing and resolving a robot malfunction that's impacting operational throughput?
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