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Lumos

NOC Engineer I - Outage Management

United States of America (USA), Remote (Remote)full-timemidAdded yesterday

About this role

Lumos seeks a NOC Engineer I to monitor and coordinate outage resolution across its fiber-optic broadband network, working 3rd shift (11 pm–7 am) to support IP, Transport, and Voice platforms. You'll isolate network faults, perform root cause analysis, and collaborate with cross-functional teams to restore service and maintain network reliability.

What you'll do

  • Coordinate network outages with Voice, Video, IP, Transport, OSP, and Local Operations teams
  • Perform event notifications to internal teams, leadership, and external customers
  • Create and escalate third-party tickets for offnet outage resolution
  • Troubleshoot outage isolation and identify chronic network issues
  • Diagnose escalated performance problems and support root cause analysis
  • Work customer and network trouble tickets to restore service and resolve faults

What they're looking for

  • Ethernet and TCP/IP networking fundamentals
  • FTTH, GPON, and XGS-PON technologies
  • Routing protocols (EIGRP, BGP, OSPF) and MPLS
  • Cisco, Ciena, and Nokia platform experience
  • TDM, SONET, CWDM, DWDM, and OTN technologies
  • TL1 or CLI-based provisioning
  • Root cause analysis and troubleshooting
  • Written and verbal communication
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Lumos

Lumos builds and expands fiber optic networks across multiple regions, delivering broadband infrastructure through external plant (OSP) construction projects. The company is hiring OSP Construction Project Engineers to oversee fiber network installations, manage timelines and budgets, and coordinate with subcontractors and communities to ensure safe and efficient project completion.

View all jobs at Lumos

Likely interview questions

  • Describe your experience with GPON and XGS-PON technologies in a production network environment
  • Walk us through how you've isolated a complex network outage affecting multiple service layers
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