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Lumos

NOC Engineer I: Outage Management

United States of America (USA), Remote (Remote)full-timemidAdded today

About this role

Lumos seeks a NOC Engineer I to manage outages across fiber optic broadband networks, monitoring health, coordinating resolution with multiple teams, and performing root cause analysis. This full-time remote role operates on a 2nd shift schedule (3 PM–11 PM) and requires strong networking expertise across IP, Transport, and Voice platforms.

What you'll do

  • Coordinate network outages with Voice, Video, IP, Transport, OSP, and Local Operations teams for rapid resolution
  • Monitor network health, troubleshoot access and core engineering environments, and isolate performance issues
  • Create third-party tickets for offnet outages and escalate issues to appropriate teams
  • Provide event notifications to internal teams, leadership, and external customers during incidents
  • Support root cause analysis, develop action plans, and identify chronic network problems
  • Work customer and network trouble tickets to restore service and resolve faults

What they're looking for

  • Ethernet and TCP/IP networking with FTTH and GPON technology knowledge
  • MPLS, BGP, OSPF, EIGRP, and multi-protocol routing support
  • Cisco, Ciena, and Nokia routing platform experience
  • TDM, SONET, CWDM, DWDM, OTN, and ROADM technologies
  • TL1 and CLI-based provisioning and digital cross-connect systems
  • Network troubleshooting and root cause analysis
  • Strong written and verbal communication skills
  • Analytical problem-solving with attention to detail
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Lumos

Lumos builds and expands fiber optic networks across multiple regions, delivering broadband infrastructure through external plant (OSP) construction projects. The company is hiring OSP Construction Project Engineers to oversee fiber network installations, manage timelines and budgets, and coordinate with subcontractors and communities to ensure safe and efficient project completion.

View all jobs at Lumos

Likely interview questions

  • Walk us through how you would coordinate a multi-team outage involving both Voice and Transport layer issues.
  • Describe your experience with GPON or XGS-PON technologies and how you've supported them operationally.
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