Mitratech
Software Engineer I - AssureHire (Go)
Remote US (Remote)$65k–$75kmidAdded today
About this role
Mitratech is seeking a Software Engineer I for AssureHire, an employment screening platform. In this support-engineering role, you'll triage and resolve customer technical escalations, ship code fixes across Go and Ruby on Rails backends, and communicate with stakeholders—ideal for an early-career engineer wanting production experience with modern stacks.
What you'll do
- Investigate, reproduce, and diagnose technical escalation tickets from customers and internal teams
- Communicate with support, product, and customer success teams to gather context and provide resolution updates
- Write code and submit pull requests for self-service engineering fixes, managing them through review and deployment
- Use AI-assisted tools to accelerate issue triage and code generation while applying critical judgment
- Conduct root-cause analysis to reduce recurring escalations and improve documentation and runbooks
- Follow secure development practices handling sensitive candidate and customer data
What they're looking for
- Go programming language
- Ruby on Rails
- SQL and relational databases (PostgreSQL preferred)
- Debugging and log analysis across systems
- Technical communication with non-technical stakeholders
- AI-assisted development tools
- Problem ownership and end-to-end ticket resolution
- Secure development and secrets management
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Mitratech
Likely interview questions
- Walk us through your approach to debugging an unfamiliar system when investigating a customer escalation.
- Tell us about a time you shipped a production code fix—how did you ensure its quality before deployment?