Customer Success Engineer, Battle Road [Hybrid]

About this role

Onebrief seeks a Customer Success Engineer to deploy and support AtomEngine, an AI-powered military simulation platform, in classified and live training environments. You'll configure scenarios, troubleshoot in real-time during exercises, and bridge customer needs with engineering teams while traveling 50% to customer sites.

What you'll do

• Deploy AtomEngine into classified and air-gapped military training environments
• Configure entities, behaviors, sensors, and scenarios using AtomEngine tooling and scripting languages
• Troubleshoot technical issues in real-time during high-visibility military exercises
• Support system integration and connectivity between AtomEngine and partner platforms
• Translate operational requirements into actionable feedback for Product and Engineering teams
• Contribute code improvements using Godot, C++, C#, and Python when not supporting active exercises

What they're looking for

• Production-quality software development (C++, C#, Python, or GDScript)
• System troubleshooting and debugging across distributed applications
• Technical communication to military and non-technical audiences
• API integration and networking infrastructure
• Game engine or simulation platform experience
• Requirements translation and stakeholder management
• Configuration and scripting for mission-critical systems
• Independent problem-solving in ambiguous, fast-paced environments

Benefits

• Work on consequential defense and military modernization technology
• Embedded customer engagement with direct operational impact
• Hybrid role with field deployment opportunities
• Access to cutting-edge simulation and AI capabilities
• Collaboration with experienced military and technology professionals
• Direct influence on product roadmap through customer feedback

Likely interview questions

• Describe your experience troubleshooting software systems under pressure—walk us through a time when you had to debug and fix an issue during a critical event or live exercise.
• Tell us about your prior military experience and how it shapes your understanding of operational planning and coordination.