AI Support Engineer, Government - San Francisco

About this role

OpenAI seeks an experienced AI Support Engineer to serve government customers, including U.S. agencies with FedRAMP compliance requirements. You'll troubleshoot complex technical issues, partner with cross-functional teams, and help scale support operations using AI and automation in a fast-paced, innovative environment.

What you'll do

• Support public sector and government customers with complex technical troubleshooting and compliance guidance
• Serve as expert on OpenAI products and be the final escalation point before engineering teams
• Partner with product, engineering, and sales teams to resolve customer issues and drive improvements
• Use scripting and AI capabilities to automate recurring processes and improve internal tooling
• Translate customer learnings into scalable solutions and operational improvements
• Provide on-call support coverage during evenings, weekends, and holidays as needed

What they're looking for

• Technical support and SaaS troubleshooting expertise
• Python or similar scripting and coding abilities
• Complex problem-solving and root cause analysis
• Customer relationship management and communication
• Experience with emerging AI tools and APIs
• Ability to work with government/FedRAMP compliance requirements
• Cross-functional collaboration and stakeholder management
• Rapid learning and adaptation to new technologies

Benefits

• Hybrid work model with 3 days in-office per week
• Relocation assistance provided
• Opportunity to build next-generation support operations
• Work on cutting-edge AI products at scale
• Collaboration with innovative cross-functional teams