OpenAI
AI Support Engineer, Government - San Francisco
About this role
OpenAI seeks an experienced AI Support Engineer to serve government customers, including U.S. agencies with FedRAMP compliance requirements. You'll troubleshoot complex technical issues, partner with cross-functional teams, and help scale support operations using AI and automation in a fast-paced, innovative environment.
What you'll do
- Support public sector and government customers with complex technical troubleshooting and compliance guidance
- Serve as expert on OpenAI products and be the final escalation point before engineering teams
- Partner with product, engineering, and sales teams to resolve customer issues and drive improvements
- Use scripting and AI capabilities to automate recurring processes and improve internal tooling
- Translate customer learnings into scalable solutions and operational improvements
- Provide on-call support coverage during evenings, weekends, and holidays as needed
What they're looking for
- Technical support and SaaS troubleshooting expertise
- Python or similar scripting and coding abilities
- Complex problem-solving and root cause analysis
- Customer relationship management and communication
- Experience with emerging AI tools and APIs
- Ability to work with government/FedRAMP compliance requirements
- Cross-functional collaboration and stakeholder management
- Rapid learning and adaptation to new technologies
Benefits
- Hybrid work model with 3 days in-office per week
- Relocation assistance provided
- Opportunity to build next-generation support operations
- Work on cutting-edge AI products at scale
- Collaboration with innovative cross-functional teams
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OpenAI
OpenAI builds AI infrastructure and products, including large-scale data center campuses for AI computing and generative AI applications for enterprise customers. The company is hiring civil engineers, project engineers, electrical design engineers, data center R&D engineers, and AI deployment engineers to expand its infrastructure capabilities and help customers deploy AI solutions.
View all jobs at OpenAILikely interview questions
- Walk us through a time you solved a complex, undefined technical problem for a customer with minimal documentation. How did you approach it?
- Describe your experience with FedRAMP, government compliance requirements, or working with public sector customers. What challenges did you encounter?