AI Support Engineer, Government - Washington, D.C.

About this role

OpenAI seeks an experienced AI Support Engineer to serve government and public sector customers, including FedRAMP-compliant agencies. You'll troubleshoot complex technical issues, partner with engineering teams, and help build innovative support operations leveraging AI automation.

What you'll do

• Support U.S. Government agencies and public sector customers with complex troubleshooting and compliance guidance
• Resolve novel technical problems directly with customers via support tickets and messaging platforms
• Partner with Product, Engineering, and Go-To-Market teams to drive improvements and reduce recurring issues
• Develop scripts and leverage AI capabilities to automate processes and improve internal tooling
• Serve as expert on OpenAI products and act as final line of defense before core engineering teams
• Participate in on-call rotations and provide support during off-hours as needed

What they're looking for

• 8+ years technical support or user operations experience
• SaaS troubleshooting and rapid technology adoption
• Python or similar scripting languages for automation
• Critical thinking and root cause analysis
• Technical communication and complex problem explanation
• Cross-functional collaboration and relationship building
• Ability to work in ambiguous, fast-paced environments
• Customer education and ownership mindset

Benefits

• Hybrid work model (3 days in office per week)
• Relocation assistance provided
• Work with cutting-edge AI technology at scale
• Government contract position with security requirements