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OpenAI

AI Support Engineer, Government - Washington, D.C.

Washington, DC (Remote)$162k–$234kfulltimemidAdded 1 month ago

About this role

OpenAI seeks an experienced AI Support Engineer to serve government and public sector customers, including FedRAMP-compliant agencies. You'll troubleshoot complex technical issues, partner with engineering teams, and help build innovative support operations leveraging AI automation.

What you'll do

  • Support U.S. Government agencies and public sector customers with complex troubleshooting and compliance guidance
  • Resolve novel technical problems directly with customers via support tickets and messaging platforms
  • Partner with Product, Engineering, and Go-To-Market teams to drive improvements and reduce recurring issues
  • Develop scripts and leverage AI capabilities to automate processes and improve internal tooling
  • Serve as expert on OpenAI products and act as final line of defense before core engineering teams
  • Participate in on-call rotations and provide support during off-hours as needed

What they're looking for

  • 8+ years technical support or user operations experience
  • SaaS troubleshooting and rapid technology adoption
  • Python or similar scripting languages for automation
  • Critical thinking and root cause analysis
  • Technical communication and complex problem explanation
  • Cross-functional collaboration and relationship building
  • Ability to work in ambiguous, fast-paced environments
  • Customer education and ownership mindset

Benefits

  • Hybrid work model (3 days in office per week)
  • Relocation assistance provided
  • Work with cutting-edge AI technology at scale
  • Government contract position with security requirements
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OpenAI

OpenAI builds AI infrastructure and products, including large-scale data center campuses for AI computing and generative AI applications for enterprise customers. The company is hiring civil engineers, project engineers, electrical design engineers, data center R&D engineers, and AI deployment engineers to expand its infrastructure capabilities and help customers deploy AI solutions.

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