Solutions Engineer, Pre-Sales

About this role

OpenAI seeks a Solutions Engineer to guide enterprise customers through evaluating and implementing ChatGPT and OpenAI APIs. You'll act as a technical advisor during the pre-sales process, demonstrating AI solutions, scoping use cases, and building customer relationships while representing customer needs internally.

What you'll do

• Deliver pre-sales technical expertise and product demonstrations to prospects, answering questions about APIs and LLM capabilities
• Build prototypes and architectural recommendations to show how OpenAI solutions address customer business needs
• Create documentation, guides, and FAQs addressing common customer questions and requirements
• Develop and maintain relationships with key stakeholders throughout the evaluation and purchasing process
• Handle initial security and compliance inquiries, escalating complex requirements to appropriate teams
• Gather customer feedback and relay themes to internal teams for product planning

What they're looking for

• Pre-sales or solutions engineering experience (3+ years)
• Technical knowledge of security principles and B2B SaaS compliance
• Programming fundamentals in Python or Javascript
• Generative AI and machine learning prototyping experience
• Cloud and network architecture knowledge
• Presentation and communication skills for diverse audiences
• Ability to manage complex relationships with C-level stakeholders
• Problem-solving and self-directed learning

Benefits

• Hybrid work model (3 days in office per week)
• San Francisco location with relocation assistance
• Opportunity to work with cutting-edge AI products
• Direct influence on product strategy through customer feedback