OpenAI
Solutions Engineer, Pre-Sales
About this role
OpenAI seeks a Solutions Engineer to guide enterprise customers through evaluating and implementing ChatGPT and OpenAI APIs. You'll act as a technical advisor during the pre-sales process, demonstrating AI solutions, scoping use cases, and building customer relationships while representing customer needs internally.
What you'll do
- Deliver pre-sales technical expertise and product demonstrations to prospects, answering questions about APIs and LLM capabilities
- Build prototypes and architectural recommendations to show how OpenAI solutions address customer business needs
- Create documentation, guides, and FAQs addressing common customer questions and requirements
- Develop and maintain relationships with key stakeholders throughout the evaluation and purchasing process
- Handle initial security and compliance inquiries, escalating complex requirements to appropriate teams
- Gather customer feedback and relay themes to internal teams for product planning
What they're looking for
- Pre-sales or solutions engineering experience (3+ years)
- Technical knowledge of security principles and B2B SaaS compliance
- Programming fundamentals in Python or Javascript
- Generative AI and machine learning prototyping experience
- Cloud and network architecture knowledge
- Presentation and communication skills for diverse audiences
- Ability to manage complex relationships with C-level stakeholders
- Problem-solving and self-directed learning
Benefits
- Hybrid work model (3 days in office per week)
- San Francisco location with relocation assistance
- Opportunity to work with cutting-edge AI products
- Direct influence on product strategy through customer feedback
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OpenAI
OpenAI builds AI infrastructure and products, including large-scale data center campuses for AI computing and generative AI applications for enterprise customers. The company is hiring civil engineers, project engineers, electrical design engineers, data center R&D engineers, and AI deployment engineers to expand its infrastructure capabilities and help customers deploy AI solutions.
View all jobs at OpenAILikely interview questions
- Walk us through a time you built or demonstrated a prototype involving AI/ML to a customer. How did you scope the use case and communicate its business value?
- Describe your experience handling security and compliance questions from enterprise customers. How do you balance technical depth with knowing when to escalate?