Solutions Engineer, Pre-Sales

About this role

OpenAI is seeking a Solutions Engineer to guide enterprise customers through pre-sales engagements, helping them identify high-value AI use cases and implement ChatGPT and OpenAI API solutions. You'll serve as a technical advisor, building demos, recommending architectures, and ensuring customers achieve measurable business outcomes.

What you'll do

• Deliver pre-sales technical expertise to prospects and customers, answering questions about products, APIs, and LLMs
• Build and present demos that show how OpenAI solutions address specific business needs
• Create documentation, guides, and FAQs based on recurring customer questions and requirements
• Develop and maintain customer relationships through evaluation, validation, and purchase stages
• Gather customer feedback and represent their voice internally to inform product planning
• Address security and compliance questions and escalate complex requirements to appropriate teams

What they're looking for

• 3+ years technical pre-sales or similar experience with C-level stakeholders
• IT security principles and B2B SaaS compliance knowledge
• Python or JavaScript programming fundamentals
• Generative AI and machine learning solution development
• Network and cloud architecture understanding
• Presentation and communication skills for diverse audiences
• Problem-solving and ownership mindset
• Ability to translate technical concepts for business leaders

Benefits

• Hybrid work model (3 days per week in office)
• Based in San Francisco, CA with relocation assistance
• Work with cutting-edge AI technology and OpenAI products
• Opportunity to influence product strategy through customer insights