OpenEye
Service Reliability Engineer
Liberty Lake, Washington$80k–$110kmidAdded today
About this role
OpenEye seeks a Service Reliability Engineer to enhance system reliability and release quality through monitoring, automation, and incident response. You'll work within the DevOps team to implement observability solutions, drive service improvements, and champion operational excellence across the software lifecycle.
What you'll do
- Engineer solutions to improve system integrity, scalability, security, and reliability
- Implement and maintain monitoring, alerting, and observability systems using tools like Coralogix
- Participate in incident response, postmortems, and develop dashboards to prevent recurrence
- Define and measure service-level indicators (SLIs) and objectives (SLOs) for platform reliability
- Collaborate with DevOps, QA, and engineering teams to optimize CI/CD pipelines and automation
- Identify performance trends and risks; proactively engineer solutions to enhance customer experience
What they're looking for
- AWS cloud infrastructure
- CI/CD technologies and pipeline optimization
- Infrastructure automation
- Monitoring tools (Coralogix, Datadog, Prometheus, or Grafana)
- Scripting languages and/or Java, C#, or C++
- TCP/IP network protocols
- Service-level objective (SLO) definition and measurement
- Incident response and root cause analysis
Benefits
- Medical, dental, vision, and prescription benefits starting day 1
- Up to $5,000 annual 401k company match
- Discounted company stock purchase plan
- Paid maternity and disability insurance
- Casual work environment and collaborative culture
- Company-paid short-term/long-term disability, AD&D, and life insurance
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OpenEye
OpenEye builds cloud-based video solutions for security and operational efficiency. The company is hiring software engineers, QA specialists, reliability engineers, and sales engineers to develop and support their cloud video platform.
- Website
- eyesopen.com
Likely interview questions
- Describe your experience implementing monitoring and observability solutions—what tools have you used and what challenges did you overcome?
- Walk us through how you've participated in incident response and root cause analysis; what was the outcome?