Technical Support Engineer

About this role

Outreach seeks a Technical Support Engineer in Seattle to provide expert assistance to enterprise customers using their agentic AI platform for revenue operations. You'll troubleshoot issues, manage customer escalations, and collaborate with product teams to ensure successful platform adoption across sales, expansion, and retention use cases.

What you'll do

• Provide technical support and troubleshooting for enterprise customers using the Outreach AI platform
• Handle and resolve customer escalations and complex technical issues
• Document and communicate issues to product and engineering teams
• Help customers implement and optimize platform features for their revenue workflows
• Maintain accurate support ticket records and customer communication logs
• Participate in knowledge base development and support documentation

What they're looking for

• Technical troubleshooting and problem-solving
• Customer communication and interpersonal skills
• CRM or sales platform experience
• API and integration knowledge
• Ability to learn complex software platforms quickly
• Attention to detail and documentation practices
• Time management and prioritization
• SQL or data analysis (preferred)

Benefits

• Work with leading enterprise clients like Databricks, SAP, and Verizon
• Seattle, WA location
• Opportunity to impact revenue operations at scale
• Exposure to cutting-edge AI and conversation intelligence technology