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Outset Medical

Field Service Engineer II (Atlanta, GA)

Atlanta, GAmidAdded today

About this role

Outset Medical seeks a Field Service Engineer II to install, maintain, and repair Tablo Hemodialysis Systems across clinical and home settings in the Atlanta area. This role combines hands-on technical troubleshooting with customer support and cross-functional collaboration to ensure optimal dialysis system performance and drive continuous product improvement.

What you'll do

  • Install, troubleshoot, and repair Tablo Dialysis Systems at customer facilities and patient homes
  • Perform preventative maintenance including calibrations, hardware/software upgrades, and system verification
  • Deliver first and second-level technical support to customers, including after-hours coverage
  • Document service activities in the ERP system and maintain accurate spares inventory records
  • Act as a technical subject matter expert, supporting internal teams and external stakeholders
  • Provide detailed feedback to R&D on product performance, serviceability, and customer concerns

What they're looking for

  • Electronics and mechanical troubleshooting
  • Fluids systems knowledge
  • Schematic diagram and flowchart interpretation
  • ERP database management
  • Medical device service and repair
  • Customer communication and support
  • Microsoft Office and software applications
  • Physical dexterity and lifting capability
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Outset Medical

Outset Medical develops the Tablo Dialysis System, an innovative medical device for dialysis treatment. The company is hiring Field Service Engineers to install, maintain, troubleshoot, and repair these systems while collaborating with clinical staff and healthcare professionals across multiple regions.

View all jobs at Outset Medical

Likely interview questions

  • Can you describe your experience troubleshooting complex medical or industrial equipment over the past 5+ years?
  • How have you managed extensive travel requirements in previous field service roles, and how do you stay organized across multiple customer sites?
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