Plaid
Technical Support Engineer
New York City Office (Remote)$73.9k–$110kfulltimemidAdded today
About this role
Plaid seeks a Technical Support Engineer to investigate and resolve customer integration issues with our financial connectivity platform. You'll manage tickets through resolution, collaborate with engineering teams, and drive process improvements while maintaining high customer satisfaction standards.
What you'll do
- Handle 10-12 customer support tickets daily via Zendesk while meeting quality standards
- Troubleshoot technical issues using internal tools, documentation, and escalate to Engineering or Partnership teams as needed
- Collaborate with cross-functional teams (EPD, GTM, Engineering) to resolve customer escalations
- Contribute to process improvements, tooling enhancements, and documentation projects
- Investigate root causes of integration issues and quantify their scope and impact
- Work with other TSEs on team projects to improve internal and external workflows
What they're looking for
- REST APIs
- SQL
- JavaScript or Python
- HTML/CSS
- Zendesk or similar ticketing systems
- Data visualization tools (Mode or equivalent)
- Technical troubleshooting and debugging
- Customer communication and empathy
Opens the official application on the employer’s site. No login required.
Plaid
Plaid builds infrastructure that connects users to their financial data and enables secure financial transactions through APIs and integrated experiences. The company is hiring Full Stack Software Engineers, Backend Engineers, Security Engineers, and Sales Engineers to develop and support its platform for millions of users.
- Website
- plaid.com
Likely interview questions
- Tell us about a complex technical issue you resolved in a previous support role—how did you approach it?
- Describe your experience working with REST APIs. Have you debugged API integration issues before?